We've got you covered
We protect the products you buy, so you can enjoy them with full peace of mind.
We put together protection plans with coverage you’ll actually need and use clear, easy-to-understand language to describe them.
Getting the best protection for your product is simple, no matter where or how you're shopping.
With immediate online support and quick solutions, we take the hassle out of dealing with broken or stolen products.
We repair first whenever possible, which means you can use your products for longer while reducing material demand and preventing waste.
Hakuna enables merchants to offer Hakuna-powered product protection to customers like you in a variety of ways. To get our protection, just shop from one of our partner merchants.
After you purchase Hakuna-powered product protection, we'll send you an email confirming your purchase. Then, once the protected product is shipped, we'll send you another email with your insurance policy. If you purchased product protection post-purchase (i.e., for a product that you already own), this email will be sent out immediately after the order confirmation one.
For more information about your protection plan, refer to the General Insurance Conditions, which are available wherever protection is sold and sent to you by email once you purchase product protection. If you still have questions, please get in touch with us.
Hakuna is happy to help you with any inquiries relating to product protection. For all other matters, such as shipping times or product returns, please contact the merchant you purchased your product from directly.
If you return your product to the merchant, your coverage will be automatically canceled and refunded.
Your protection plan can only be transferred to a new product if it is exchanged under the statutory warranty or guarantee. In all other exchange cases, your initial protection plan will be canceled and refunded. To secure product protection for your new product, remember to request it from the merchant during the exchange process.
That depends! Some protection plans can be transferred to the new owner and some can’t be. Check the General Insurance Conditions for more information about the transfer conditions for your specific protection plan.
To file a claim with Hakuna, you can use our claims chat or send a short email with a description of the problem to claims@hellohakuna.com.
To file a claim, you’ll need to tell us your email, the product, and a short description of the problem. In some cases, you may be asked to provide additional materials, like pictures or a police report.
We’ll let you know whether or not the damage you reported is covered by your protection plan within 24 hours. Once your claim has been accepted, we'll send your a confirmation email detailing the next steps.
Sustainability is important to us, so we repair damaged products first, whenever possible. If repair isn’t an option, we’ll either replace your product or refund you for it. No matter how your claim is resolved, we’ll make sure that you have a working product back in your hands as soon as possible.
Yes, you can! You can always cancel within 14 days of signing up for Hakuna-powered product protection.
After that, it depends since some protection plans are annual subscriptions, and some aren’t. If your protection plan isn't an annual subscription, you won’t need to cancel your product protection. It will expire automatically once the defined coverage period ends. If your protection plan is an annual subscription, you can cancel your subscription with us during the cancellation period to stop it from being renewed. Just send us an email to let us know that you don't want it to continue.
You will always find a full description of the protection including subscription details in the General Insurance Conditions, but if you’re unsure about your coverage period or subscription, please get in touch with us.